Staybridge Suites Tyler University Area by IHG

Dr. R Farnell Edited 2 months ago

OUT OF THE WAY LOCATION!!! The room was very clean with a friendly staff. I did call prior to my visit and requested a roll in shower. However my ADA SHOWER WAS HORRIBLE. IT WAS A BATHTUB WITH A TRANFER BENCH. THIS IS A TOTAL AFTER THOUGHT!!!!!. being a stroke survivor it was HELL lifting my stroke side in and out of the tub. The floor has no antislip strips on it. Poor by design. (The thought of falling was paralyzing). Other than that everything else was superb.!!!!!!!

Mr. Smith Edited 3 months ago

The girl Veronica who works the front desk seemed to stalked my family day in and day out on surveillance cameras. We've stayed at this staybridge hotel for a few months without any incidences or problems but we were always being watched. Chris(manager) and the front desk girl Veronica reviewed camera footage of us very often and I wonder why? I don't want to assume anything but maybe we remind them of someone, or could be a race thing, or it could be something else I'm not sure but in any case we dont feel comfortable staying at this location. The front desk girl Veronica has quite a few people that stay at this location workers from out of town that she really doesn't like and its very obvious. Not all the staff is bad but the front desk girl Veronica seems to have Chris full support and I wouldn't recommend dealing with a place that has some type of personal feelings toward some of it's own customers. Chris(manager) also told me I could/should find another property to stay at and as he listed the other hotels in the area. RESPONSE TO OWNER: The aggression to another animal was my other dogs in which the play as dogs do. Veronica has been watching my family since day 1 of our s

Chey Nikki 5 months ago

We stayed here for a few days while we were in town visiting family. We arrived early and super tired from our long drive. The woman at the front desk was able to accommodate us and get us into our room early as we were traveling with young children. The front office staff was truly amazing & kind. They went out of their way to make sure we were as comfortable as possible. The breakfast was wonderful, and everything was super clean. We will be staying at this hotel moving forward whenever we are in town visiting again :)